Service Delivery Agreement

This Service Delivery Agreement (“Agreement”) is between Opzer OÜ (“Consultant”), and the Client (“Client”), collectively referred to as the “Parties,” as of Effective Date.

1. Services

1.1 Project. The Client is hiring the Consultant to assist with the implementation of the deliverables as outlined within their chosen service and provide ad-hoc consulting when required within the Consultants scope of services at an hourly rate of €100 per hour.

1.2 Schedule. The Consultant will begin work on Effective Date and will continue until the work is completed. This Contract can be ended by either the Client or Consultant at any time, pursuant to the terms of Section 3, Term and Termination. 

1.3 Support. The Consultant will not provide support for any deliverable once the Client accepts it, unless otherwise stated.

2. Collaboration

2.1 Feedback. The Client acknowledges that the success of the Project depends on timely collaboration between The Client and Consultant. 

The Client agrees to be available for collaboration as required and to respond to any requests for input or feedback from the Consultant within three (3) working days. Failure to do so may result in delays and additional fees for Consultant, for which the  Client shall be responsible.

2.1 Non-Responsiveness. In the event that the Client does not respond to two (2) or more requests for input or feedback within the specified three (3) working day period, Consultant may put the Project on hold to allow for additional projects, and the timeline for completion of the Project may be adjusted accordingly. If the Client fails to respond to requests for input or feedback for a period of more than thirty(30) consecutive calendar days, Consultant may terminate the Agreement without further obligation to the Client.

3. Term and Termination

The term of this Agreement shall commence on Effective Date and shall continue until the Services are completed or terminated by either party upon fourteen (14) days written notice. The Client may terminate this Agreement at any time upon notice to the Consultant, but Consultant shall be entitled to payment for any work performed prior to termination.

3. Fees and Payment

3.1 Payment. The Client will pay the Consultant in milestones based upon the chosen service prior to the commencement of each phase of the project.

4. Confidentiality

Consultant agrees to keep all information provided by the Client confidential, and to not disclose such information to any third party without the prior written consent of the Client.

5. Ownership of Work Product

Any work product created by the Consultant in connection with the Services provided under this Agreement shall be owned by the Client.

6. Warranties

Consultant warrants that the Services provided hereunder shall be performed in a professional and workmanlike manner consistent with industry standards.

7. Limitation of Liability

Consultant’s liability to the Client under this Agreement shall be limited to the fees paid by the Client for the Services rendered.

8. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the state in which the Client is located. Any dispute arising out of or related to this Agreement shall be resolved through mediation and, if necessary, binding arbitration in accordance with the rules of the American Arbitration Association.

9. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous agreements or understandings, whether written or oral, with respect to the Services to be provided hereunder.